When is free something other than free? When HP weighs a totally free Nook offer, notes The Consumerist.
Not necessarily free
During Cyber Monday, customer Brian started looking for a new laptop. According to the Consumerist, he got a totally free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Not the only consumer
Brian is not the first consumer to see this kind of problem. The customer does not get charged $99 when getting the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
According to a source within the HP returns department, the company will not take back a free Nook obtained through such holiday promotions, and the customer "will not get the $106 they were charged for (the Nook)."
Wait, was not it a totally free Nook?
Not according to HP's small print. The Nook was sandwiched in as part of the laptop purchase price. This information was apparently well-hidden, but because it was publicized someplace, the customer was bound by the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Customers should have read the fine print before expecting something entirely free.
Not necessarily free
During Cyber Monday, customer Brian started looking for a new laptop. According to the Consumerist, he got a totally free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Not the only consumer
Brian is not the first consumer to see this kind of problem. The customer does not get charged $99 when getting the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
According to a source within the HP returns department, the company will not take back a free Nook obtained through such holiday promotions, and the customer "will not get the $106 they were charged for (the Nook)."
Wait, was not it a totally free Nook?
Not according to HP's small print. The Nook was sandwiched in as part of the laptop purchase price. This information was apparently well-hidden, but because it was publicized someplace, the customer was bound by the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Customers should have read the fine print before expecting something entirely free.